Refund Policy

Please contact our support if you have any problems. We will be happy to help you solve any issues before you request a refund.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of cancellation, you must inform us (NexLevel Software UG (haftungsbeschränkt), Nelkenweg 1, 63857 Waldaschaff, Germany, Email: [email protected]) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of the cancellation

If you cancel this contract, we shall refund you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most affordable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

Expiry of the right of cancellation

Pursuant to § 356 (5) BGB, the right of cancellation shall also expire in the case of a contract for the supply of digital content which is not supplied on a tangible medium if the trader has started the performance of the contract after the consumer has:

• expressly consented to the trader starting the performance of the contract before the expiry of the cancellation period and
• confirmed his knowledge that his consent means that he loses his right of cancellation when the performance of the contract starts.

Sample Cancellation Form

(If you want to cancel the contract, please fill out this form and send it back.)

- Herewith I/we (*) cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer

- Address of the consumer

- Signature of the consumer (only in case of paper communication)

- Date

(*) Delete where not applicable

End of the Sample Cancellation Form